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Visiting a foodbank

You will be welcomed by volunteers to discuss your needs and prepare your food parcel.


“The volunteers at the foodbank were so lovely, they listened to me and made me feel human again. It was the first place I didn’t feel judged.”

voluteer chatting to client over tea and biscuits

We know that crisis can strike anyone and we also understand how difficult it can be to think about walking through a foodbank door. That’s why our foodbank volunteers aim to welcome everyone who comes to the foodbank with compassion, kindness and a listening ear.

Meeting your needs

Your foodbank voucher will be exchanged for three days of emergency food. We want to make sure that we give you the right food to meet your needs, so please do let our volunteers know if you have any special dietary requirements or allergies.

Practical guidance and support

Foodbank volunteers take the time to listen and support you. They may be able to point you in the right direction for further help and support if you would like this. You can meet with a Crisis Navigator at our Hanwell Centre and our Acton Centre. If you attend another centre and would like legal help regarding your benefits, housing, form filling, or employment, please see our list of organisations who can offer help.

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