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Here are answers to frequently asked questions:

How does my organisation make a referral to the foodbank?

Our foodbank works with a range of local agencies who meet people at risk of going hungry.  Statutory agencies, local council departments, charities and housing associations are just some of those who can refer people to our foodbank by issuing them with a foodbank voucher. If you think that your organisation could help people by referring them to our foodbank, please get in touch with us to discuss becoming a registered voucher holder.  We will send you a copy of the referral agency handbook and a registration form.

Where is my nearest foodbank centre?

Please go to the locations page to find the address and opening times of each of our foodbank centres. Please note you must have a foodbank voucher to receive help from the foodbank. If you don’t have a voucher please click here to find out how to get a voucher.

What’s in a typical food parcel?

A typical food parcel contains a minimum of three days of nutritionally balanced, non-perishable, tinned and dried foods that have been donated by the local community. A typical food parcel includes: breakfast cereal, soup, pasta, rice, pasta sauce, baked beans, tinned meat, tinned vegetables, instant mash, UHT milk, tea, coffee, sugar, tinned dessert and biscuits.

Can the parcel be adapted to special dietary requirements?

We try where possible to adapt your food parcel to suit your dietary needs. Just let us know when you arrive with your voucher.   We will also endeavour to adapt your parcel to accommodate any food allergies you might have.

Will the food parcel cater for my whole family?

We will adapt your food parcel according to the number of adults and children indicated on your voucher. We will also try to provide foods that are age appropriate and in suitable quantities for your children.

I have a baby, can you help with supplies of nappies and baby food?

Our foodbank usually carries a small stock of baby foods, which we can add to your parcel. Please let the foodbank know when you arrive if you need additional items for your baby.

What if I can’t get to the foodbank centre?

Unfortunately we are not able to offer a home delivery service, but you may bring someone with you, or send someone to come for you as long as they have notified us in advance and have your voucher.  They will need some means of identification to prove that you have sent them on your behalf and will need to know what kind of foods you can eat.

You can call us on 020 8840 9428 Monday – Friday, 10am – 4pm.


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