Get Help


Here are answers to frequently asked questions:

How does my organisation make a referral to the foodbank?

Our foodbank works with a range of local agencies who meet people at risk of going hungry.  Statutory agencies, local council departments, charities and housing associations are just some of those who can refer people to our foodbank by issuing them with a foodbank voucher. If you think that your organisation could help people by referring them to our foodbank, please get in touch with us to discuss becoming a registered voucher holder.  We will send you a copy of the referral agency handbook and a registration form.

Where is my nearest foodbank centre?

Please go to the locations page to find the address and opening times of each of our foodbank centres. Please note you must have a foodbank voucher to receive help from the foodbank. If you don’t have a voucher please click here to find out how to get a voucher.

What’s in a typical food parcel?

A typical food parcel contains a minimum of three days of nutritionally balanced, non-perishable, tinned and dried foods that have been donated by the local community. A typical food parcel includes: breakfast cereal, soup, pasta, rice, pasta sauce, baked beans, tinned meat or fish, tinned vegetables, UHT milk, UHT fruit drink, tea or coffee, tinned fruit and sweet and savoury biscuits.

Can the parcel be adapted to special dietary requirements?

You can pick your own shopping in all of our centres. Many of our supporters donate food for specific dietary requirements, so please let us know if you’re looking for a gluten-free or dairy-free foods. We might have what you need.

Will the food parcel cater for my whole family?

We will adapt your food parcel according to the number of adults and children indicated on your voucher. We will also try to provide foods that are age appropriate and in suitable quantities for your children.

I have a baby, can you help with supplies of nappies and baby food?

We are sometimes able to offer nappies and wipes, depending on donations. We don’t stock any baby-specific foods, but many of our items are free of added salt and sugar and can be mashed to make baby foods once you get home.

What if I can’t get to the foodbank centre?

Unfortunately we are not able to offer a home delivery service, but you may bring someone with you, or send someone to come for you as long as they have your voucher.  They will need to know what kind of foods you can eat as you can pick their own food at all of our centres.

You can call us on 020 8840 9428 Monday – Friday, 10am – 4pm.


Back to Get Help