Contact Us

Please use the form below to get in touch and we’ll get back to you as soon as we can.

Call our free national helpline

If you are in financial crisis and live in England or Wales, please call our free national helpline, Help through Hardship, on 0808 2082138 for free (open Monday to Friday, 9am-5pm, closed on public holidays) to talk confidentially with a trained Citizens Advice adviser. They can help address your crises and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to. If needed, they’ll issue you with a voucher so you can get an emergency food parcel from your local food bank.

Translators and Relay UK
Please ask the adviser if you need a translator, this will be provided via Language Line. If you can’t hear or speak on the phone you can use Relay UK. Find out how to use Relay UK →

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Our Greenford centre at Greenford BAPTIST Church, Beechwood Ave UB6 9UA will be OPEN on Bank Holiday Monday 31st May for pre-booked collections

Collections from centres OTHER than Hanwell need to be booked in advance: call 020 8840 9428 (select option 1) or text your code to 07917 902 505.
Please note we will not pick up voice calls or messages on the mobile number, please only use it for TEXT.

Our Client Centre opening times are:
Monday: Greenford, Baptist Church, Beechwood Ave, UB6 9UA, 12.30pm - 2pm. Book before 4pm on Thursdays.
Tuesday: No centre open at the moment
Wednesday: Hanwell, St Mellitus Church W7 3BA, 10am - 12noon. NO need to book
Thursday: Southall, St Anselm Church UB2 4BE, 12.30pm - 2pm. Book before 4pm on Tuesdays
Friday: Acton, Oak Tree Anglican Fellowship W3 9NX 12.30pm - 2pm. Book before 4pm on Wednesdays
Saturday: Hanwell, St Mellitus Church W7 3BA, 10am - 12noon. NO need to book

Home delivery - we are unable to offer home delivery

Donations: 10am - 4pm on Wednesdays at St Mellitus Hall, W7 3BA

Office hours: 10am - 4.00pm, Monday - Friday, closed for Bank Holidays

Phone: 020 8840 9428, Monday - Friday 10am - 4pm

Email: [email protected]

Postal address:
St Mellitus Hall
1 Church Rd
Hanwell
W7 3BB
Directions via Google Maps