COVID-19

As the Coronavirus pandemic unfolds, it’s a time of great uncertainty for many. We don’t think anyone in our community – regardless of what’s happening in the world – should have to face going hungry. This is why Ealing Foodbank will continue to operate.

However, in order to comply with the UK Governments social distancing guidance, we are now operating in a different way than usual. This is to protect both our clients and our volunteers.

Everything you need to know is on this page – simply scroll down to get the information relevant to you.

 

I would like to get help from Ealing Foodbank, how do I get a referral?

To make use of Ealing Foodbank, you need to get a voucher through our referral system; please speak to whoever you are getting advice and support from to see if they are able to refer you to us.  Or, you can call 0808 2082138 (freephone) for free to speak to a trained and independent Citizens Advice agent.
The freephone helpline is open Monday to Friday, 9am to 5pm. You’ll be able to talk to an agent confidentially about your circumstances and if needed they’ll issue you with a food bank voucher/E-code.

Once you have your code, you can drop in to collect your food parcel or phone 07456 343 962 to request a home delivery (Tuesday or Friday afternoon)

Our address for collections in person is: (please note, we will be CLOSED on 31st August for the Bank Holiday)

St Mellitus Hall
1 Church Road, Hanwell, W7 3BB

We are open during the following times:

Monday 10am-12pm
Tuesday 10am-12pm
Wednesday Open for donations 10am-4pm
Thursday 10am-12pm
Friday 10am-12pm
Saturday 10am-12pm
Sunday Closed

Office hours: Monday – Friday 10 am – 4.30 pm (calls and emails only)

What to expect when you arrive:

When you arrive at the foodbank, please queue in the church garden.  You will be greeted by a volunteer who will ask you to sanitise your hands and wear your face covering.  You will be directed to keep 2m apart, and may have to queue for a short while as you wait for a volunteer to take your voucher/code number.  The volunteer will ask if you can eat meat (including pork), or would prefer a fish or vegetarian option. We usually give more choice than this, but due to the numbers of people who need to use the foodbank at the moment, this isn’t possible.

From there, you will be directed to the collection point to wait whilst the volunteers pack your food parcel.

If you wish to talk to our crisis navigators, you can do so on Thursday, Friday or Saturday when you have collected your food.  You can also contact them by clicking here.

Thank you for your patience and understanding, we look forward to opening our other centres in the coming months!

 

I would like to give donations

During these difficult times, we need your support more than ever.  We predict we will have fed nearly 30,000 people by the end of March 2021 (we fed 14,404 in 2019/20 and have already passed that number before the end of August 2020)

We are accepting food donations on Wednesdays from 10am-4pm. Please deliver any donations to: St Mellitus Hall1 Church Road, Hanwell, W7 3BB.  Perhaps you could organise a collection from your street?  You can also shop and drop into our collection baskets in some local stores – click here for a full list

For other ways to give help, such as donating money – please click here.  Thank you for your generosity.

We have had over one hundred new volunteer registrations following the coronavirus outbreak, and now have sufficient volunteers to run our service.  But. if you have time to spare and would like to offer help somewhere, you could try getting in touch with EalingTogether.org or EalingCVS who may have other volunteering opportunities.

 

Information for voucher partners

If you are a registered partner of Ealing Foodbank and are unable to see clients face-to-face: you can still make referrals remotely. Contact [email protected] and follow the instructions in the automated response email.  The email service is only monitored between 1pm and 3pm by volunteers, and we would encourage all registered partners to contact our office to discuss becoming an e-referrer.

If your organisation is not registered as a partner with Ealing Foodbank, you can request a registration form from [email protected]

 

Contact us

If you have any questions, please get in touch! Click here for all the ways you can get in touch with Ealing Foodbank.