Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

For our opening times during Christmas and New Year, please click here


We know it’s a challenging time for everyone at the moment as the coronavirus pandemic unfolds. Food banks are grassroots, community organisations aimed at supporting people who cannot afford the essentials in life.

The most important step is to get a foodbank voucher or code.

If you are in financial crisis and live in England or Wales, please call 0808 2082138 for free (open Monday to Friday, 9am-5pm) to talk confidentially with a trained Citizens Advice adviser. They can help address your crises and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to. If needed, they’ll issue you with a voucher so you can get an emergency food parcel from your local food bank.

If you can afford food but are unable to get it due to self-isolating or for another reason, please contact or phone on 020 8825 7170 and follow their links to register for help.


We know that anyone can find themselves at crisis point for a number of different reasons.

Please follow these two steps which will enable you to get a food parcel:


1. Call our National help line on 0808 208 2138 for a referral code to speak to a trained and independent Citizens Advice agent.

This freephone helpline is open Monday to Friday, 9am to 5pm. You’ll be able to talk to an agent confidentially about your circumstances and if needed they’ll issue you with a foodbank voucher.

Click here for more information on how and where you might get a voucher from a local support agency.

If you need support and advice with applying for benefits, debt arrears and budgeting, employment and training support, help with housing matters, call 0800 448 0504 Mon-Fri 10am – 12noon, to speak to the Help through Crisis team

Click here for more details for the individual Crisis Navigators or phone:

  • Gamila on 07541 033 990
  • Shannon on 020 3909 3881
  • Ezra or Abdi on 07563 895 235
  • Mojdeh on 07761 165 103

You can leave them ask them to call you back or leave a message.  PLEASE NOTE THEY MAY NOT BE AVAILABLE DURING THE CHRISTMAS/NEW YEAR WEEK

2. Bring  your foodbank referral code to:

St Mellitus church, 1 Church Rd, Hanwell W7 3BA, Mon-Sat 10am – 12noon *NOT WEDNESDAY.  Just turn up, no need to book

St Anselm church, The Green, Southall UB2 4BE, Thursday 12.30pm

Oak Tree Anglican Fellowship, 216 High St, Acton W3 9NX, Friday 12.30pm

(Both centres close at 2pm, but please come early!)  You MUST book a collection on 07456 343 962

Our phones line is open Monday – Friday 10am – 4pm, but bookings need to be made before 1pm Wednesday latest – we need time to pack the bags! (Christmas office hours 11am – 3pm)

We are following social distancing guidelines, so you may need to queue for a short while.  We open inside, and we will ask you to sanitise your hands on the way in, and wear a face covering whilst in the building.  If you have the ability to scan the NHS Test and Trace QR code, you can do so on your way in.  We will ask if we can take some further details that you are happy for us to share with the NHS if they request it from us.  You do not have to do this, and it will not affect your ability to get food support from us if you choose not to.

We will ask you for your code number and any supporting ID you have been asked to produce.  We will offer you a choice of meat (including pork), fish or vegetarian food and ask you to wait whilst we pack your bags.

If you can’t travel and would like to arrange a home delivery, please call 07456 343 962 Mon-Fri 10am -4pm, with your code.  We will ask you for a phone number to pass to the delivery driver, and take details on your meat/fish/vegetarian preference (we aren’t able to offer Halal foods).  Deliveries are currently being made by Ealing Community Transport on Tuesday and Friday afternoons – you must be in to receive your bags.

IMPORTANT – this service is at our discretion and will finish in March 2021.

3.  If you need further referrals, you will need to contact your previous referrer for another code/voucher.

The code you will be given is for one visit only, so if you need to come back please get in touch with your referrer again.

If you have any further questions our FAQ’s page may help, or feel free to give us a call on the OFFICE only number, 07769 759 756, Mon-Fri 10am – 4pm.  Please note – we cannot make the referral or delivery arrangements on this phone number, you must call the appropriate number as given above.


Financial support available 

If you are struggling financially at the moment, there is great deal of support available for you. In addition to the packages announced by the Government, Ealing Council has created a £1.5m emergency fund to provide extra support for those who need it. You can also defer council tax for up to three months or up to six months for those who are self employed.

Online assistance and advice is available from:

StepChange – You can get free, impartial debt advice over the phone. Call us for FREE on 0800 138 1111 (Monday-Friday 8am-8pm, Saturday 8am-4pm).

Turn2us – Turn2us helps people in financial need gain access to welfare benefits, charitable grants and other financial help – online, by phone (0808 802 2000) and by email

CAPNew enquiries helpline: 0800 328 0006

Ealing Council for links to the relevant place on the Ealing Council website.

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